DEFA Tracking is a GSM and GPS based tracking system. The solution consists of a central unit with an inserted SIM card and an associated subscription – ready for use. There are two subscription types: DEFA Basic (alarm to DEFA’s alarm centre) and DEFA Basic Light (alarm direct to you).

If a vehicle or a boat is stolen the DEFA tracking unit will send an alarm message (DEFA Basic subscription) to DEFA’s alarm centre. The DEFA alarm centre is 24 hours operated in co-operation with the Danish assistance company Falck, which will inform you immediately and start the tracking. You have the possibility to track your vehicle or boat yourself by means of your own mobile phone and a digital map which you can access from DEFA’s homepage. Just send an SMS to the tracking unit and you will receive a reply containing information about the speed and position of the vehicle. You can enter this information on www.defa.com and see where your vehicle or boat is.

Since 2003 more than 18,000 DEFA tracking units have been installed. The products are characterized by a very high quality and are the first choice of many insurance companies in connection with satellite tracking. In Denmark the products are renowned under the name of DanTrack. DEFA is now completing the tracking solution with a subscription and the possibility of surveillance by its own alarm centre which ensures you increased security and professional assistance in case of theft. This fact makes DEFA Tracking today’s most complete solution on the market.

The alarm centre surveillance subscription increases the possibility of discovering the theft and informing you quickly. The alarm centre is in charge of the recovery as well as the contact to the local police or security company which secures the vehicle at the place of recovery and arranges transport to a safe place. The DEFA alarm centre is a professional partner offering you assistance when you need it.

If you have a DEFA Basic Light subscription (no surveillance by the alarm centre) you must take the initiative of tracking the vehicle or boat and agree with somebody to take care of the vehicle when it has been localized.

The DEFA Tracking unit is delivered direct to the end user ready for use, completely configured and with an inserted SIM card and associated subscription. DEFA Services check the unit on a regular basis which is your guarantee that the system always works at its optimum. Future system software and equipment updates take place automatically and secure that you always have the latest version.

DEFA’s partner, Falck, will see to it that the vehicle or boat is secured and arrange transport to the nearest garage or Falck station. Transport home of your vehicle or boat as well as related costs are a question between you and your insurance company.

The system is extremely reliable and the recovery rate is very close to 100 %. Under good GSM and GPS coverage conditions your vehicle can be tracked all over Europe. In the few cases where the vehicle has not been recovered we are speaking about insurance fraud and/or the unit having been deactivated.

DEFA Tracking is approved and recommended by most major Nordic insurance companies requiring installation of a tracking system to accept taking out an insurance. Insurance benefits may be obtained in connection with installation of DEFA Tracking equipment

DEFA Tracking is well suited for installation in cars and boats, on motor cycles, construction machinery, ATV’s, lawnmowers, outboards etc.

All DEFA tracking units are supplied with a subscription. The subscription is necessary in order to make the vehicle or boat communicate with you and DEFA’s alarm centre in the shape of position indications and alarms.

DEFA has developed an online dealer solution – Dealer Web – which makes it easy to register customers and associated subscriptions. All approved dealers have their own access to Dealer Web so they can register you as a customer when making the installation.

When the tracking unit has been installed and connected it is automatically configured by DEFA Services. When the configuration is completed both you and the technician will receive en e-mail containing the registered data and information about the subscription.

If the vehicle or boat is sold with the DEFA tracking unit the subscription must be transferred to the new owner. Contact your local DEFA dealer. The subscription can be suspended for a period of time if you inform DEFA about this. Change of subscription in connection with change of ownership or suspension will be charged.

Your own mobile number must be registered in the unit and you decide what persons should be allowed to communicate with it. Only persons which you have approved can send SMS messages to the unit and receive answers from it. You can create and delete users. The system accepts or rejects users on the basis of the mobile phone number from which the message is sent. All SMS messages are to be sent to DEFA’s SMS Services on the phone number stated in the user manual where you can also find an explanation of the individual SMS commands.